As Community Lead at XO Market (a prediction market platform), I owned the full community lifecycle from onboarding and engagement to product feedback, support, and market administration. I rebuilt the community infrastructure in my first month, resulting in 32% membership growth, a 2,000% surge in visitor activity, communicator rate jumping from 13% to 37.6%, and monthly retention rising from 13% to 30.8%.
Key Metrics
+32%
2,485 to 3,288 members
Community Growth
30.8%
Up 218% from 13%
Monthly Retention Rate
37.6%
Up from 13% in July
Communicator Rate
-16.9%
624 to 502 leaves
Churn Reduction
Key Contributions
Community Infrastructure
- Rebuilt Discord structure and onboarding system, making it easier for new members to navigate, understand the product, and engage from day one
- Created a complete resource library including guides, walkthroughs, feature explainers, and video tutorials
- Wrote internal FAQs and process guides for moderators ensuring consistent support quality
- Planned and executed high-engagement campaigns including weekly live-streamed chess tournaments paired with prediction markets
- Coordinated major AMA sessions with the founder plus full written recaps for community use
Product Bridge and Market Admin
- Acted as the bridge between community and engineering, surfacing bugs, UI/UX issues, and feature requests via structured ClickUp tickets
- Translated raw community feedback into actionable product requirements for the tech team
- Created and managed prediction markets as Market Admin, covering title writing, rule creation, expiry verification, and resolution logic
- Investigated and resolved market disputes using the MODRA resolution system
- Maintained quality control over community-created markets, reviewing for ambiguity, duplicates, and unclear rules